Saturday, March 2, 2024

Celebrating the 2024 CX Buyer Hero Award Winners 

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The time of 12 months, when Cisco consumers and companions converge for every week at Cisco Reside, has come once more! This may be a time for Cisco Buyer Enjoy (CX) to have a good time the successes of our consumers publicly with the Cisco CX Buyer Hero Awards. I’m at all times excited to acknowledge our CX Buyer Hero Award winners, and much more so when our consumers’ achievements develop into increasingly spectacular every 12 months, all whilst construction a greater long run with assist from the Cisco Buyer Enjoy (CX) group.

The day prior to this, we offered our Cisco CX Buyer Hero Awards to seven remarkable EMEA consumers who demonstrated excellence in a particular class. Those consumers had been decided on from a big pool of nominations throughout more than one industries.

Now let’s disclose the winners!

CX Buyer Hero of the 12 months: Saudi Telecom

The CX Buyer Hero of the 12 months is the highest award, for the buyer who has completed essentially the most spectacular results via collaboration with Cisco CX. Saudi Telecom (stc) is a number one provider supplier within the EMEA area, with a world presence in 34 international locations serving greater than 20 million consumers. The corporate used to be a number of the first within the area to release 5G networks and used to be regarded as probably the most quickest in deploying 5G networks globally. As a part of their electronic transformation technique, stc partnered with Cisco to fortify their current transformational tasks and co-develop new industry-leading projects. Operating in combination, stc and Cisco CX have greater agility, digitized, advanced finish buyer enjoy, and strengthened cybersecurity risk features. stc innovation continues to set the bar for plenty of different provider suppliers.

Please sign up for us in congratulating stc!

Virtual Transformation Trailblazer: HSBC

The Virtual Transformation award highlights a buyer that has completed spectacular results with electronic transformation via a partnership with Cisco CX. HSBC is without doubt one of the international’s biggest banking and fiscal services and products organisations, with places of work in 62 international locations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 generation technique – to ship digital-first banking for its consumers throughout its international community. Our hero Petek Ergul, Managing Director, World Head of CTO Provider Control at HSBC, has partnered with Cisco on a 2-year agile transformation program which is using automation around the undertaking, leading to decreased prices and contributing to HSBC’s generation targets.

Please sign up for us in congratulating HSBC!

Cybersecurity Excellence Award: O2 Czech Republic

This award acknowledges a buyer that has reinforced its safety posture to proactively give protection to and protect its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the biggest supplier of telecommunications services and products within the Czech marketplace. Recently, it operates nearly 8 million cell and stuck traces, making it probably the most main suppliers of totally convergent services and products in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his group partnered with Cisco to give a boost to cybersecurity features, configurations, and foundations. In consequence, community reliability has reinforced, making improvements to the tip buyer enjoy. O2 has additionally learned time financial savings and advanced operational talents.

Please sign up for us in congratulating O2 Czech Republic!

Remarkable Innovation Award: adidas

The Innovation Award celebrates a buyer that has completed wonderful inventions via collaboration with Cisco CX. The biggest sports wear producer in Europe, adidas sells its merchandise in additional than 160 international locations via their roughly 2,000 retail retail outlets unfold throughout 3 vital segments, 15,000 mono-branded franchise retail outlets, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, in conjunction with its large spouse ecosystem, created a extremely advanced setting. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to support visibility into {hardware} and device lifecycle for greater than 20,000 units via CX Cloud. As well as, the adidas and CX groups labored in combination to enforce Catalyst Heart as a part of the adidas community automation technique. Now, with higher visibility into their property, the adidas group may also be extra proactive to function their IT community computerized and extra environment friendly.

Please sign up for us in congratulating adidas!

Operational Excellence: H&M

This award recognises a buyer this is innovating via the usage of Cisco Good fortune Tracks/CX Cloud and has completed tangible enhancements because of this. H&M Team is an international type and design corporate with over 4,700 retail outlets in 76 markets and 56 on-line markets. H&M’s international networking group has two number one focal point spaces: potency and data-driven determination making. Our hero Anders Baer, World Networking Lead for H&M, and his group, sought after to support the method for managing and monitoring their community property, with a selected emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to boost up their utilization and adoption of CX Cloud and achieve early get admission to to new CX Cloud options. In consequence, they now have a transparent view in their international put in base and will proactively keep on best of any safety threats that would doubtlessly put their international community (retail, warehouses, and places of work) in danger.

Please sign up for us in congratulating H&M!

Remarkable Automation: Du Telecom

This award celebrates a buyer who has joined forces with Cisco CX to dramatically turn into IT operations via automation. Du Telecom, probably the most two major telecom operators within the United Arab Emirates, launched into an automation adventure with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Shipping Community Making plans at Du, and her group, partnered with Cisco CX to verify operational potency and efficient control of the supply of greater than 40 automation use instances. Via Cisco’s automation services and products, Du has completed exceptional results, together with advanced operational potency, decreased provider supply instances, and decreased dangers related to guide processes. Community reliability has additionally advanced, resulting in fewer community incidents and bigger buyer pleasure.

Please sign up for us in congratulating Du Telecom!

Sustainability Excellence: Expo Town Dubai

The Sustainability award acknowledges a buyer reaching their sustainability targets via running with Cisco CX. Expo Town Dubai used to be decided on to host the United International locations Local weather Alternate Convention (COP28) in 2023. COP summits are most often constructed on a greenfield on account of their distinctive necessities for tough, seamless, and safe networks. Expo sought after to reuse the present community infrastructure to turn dedication to a sustainable answer. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Town Dubai, and her group partnered with Cisco CX for the design, implementation and community operations of the overall COP28 community (in keeping with the present Expo Town community) protecting WIFI, Core, SDA and cybersecurity, effectively repurposing and using greater than 90% of the present community infrastructure.

Please sign up for us in congratulating Expo Town Dubai!

Celebrating Our Heroes

The CX Buyer Hero Awards acknowledge the implausible paintings our consumers are reaching of their industries, have a good time their excellence, and encourage others with their luck. We thank our EMEA 2024 winners for his or her persisted beef up and partnership with Cisco CX, and we’re having a look ahead to seeing what else may also be achieved in combination.

To discover extra CX buyer hero tales, talk over with our Buyer Tales Index – a library of reports highlighting how Cisco services and products consumers are reworking and innovating to force affect of their organizations and internationally.

See a few of our most up-to-date tales right here:

  • Coles– Effectively serving to to verify a strong and proactive community setting at Coles.
  • Aerolineas Argentinas– Greater visibility to proactively set up and safe the community at main Argentinian Airline
  • BT– Automating and turning in new constructions sooner and enabling hybrid running at UK provider supplier.

If you have an interest in sharing your individual buyer tale, hook up with us at cxcustomerstories@cisco.com. We’d like to show off you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!

Don’t have a tale to inform simply but? We will permit you to construct it, proper in conjunction with your community!

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